Terms and Conditions

These are the terms and conditions of enrolment for Lexis English. They apply to all bookings and enrolments made with any Lexis English college in Australia.

My Enrolment Agreement

All students: complete your enrolment form through the following link > Lexis English Enrolment Form <

In accordance with our obligations under the National Code 2018, you must indicate your acceptance of the Conditions of Enrolment by signing this form before we can accept payment from you to confirm your enrolment.

We will acknowledge receipt of your signed application and issue an invoice. This will generally occur on the business day following receipt of your application.

It is strongly suggested that all students obtain relevant insurance cover prior to travelling to Australia. If you will study on a Student Visa you must pay the compulsory Overseas Student Health Cover (OSHC) fee at the time of enrolment to ensure coverage from your arrival date.

Students wishing to enrol in an academic English course will be required to complete our English pre-test.

When you receive your invoice, send the required fees in Australian dollars, including all optional service fees. Payment may be made by bank transfer, bank draft, bank cheque or credit card. Personal cheques cannot be accepted.

• Student Visa applicants – you must pay the required course fees as invoiced before we can issue a confirmation of enrolment (COE). When selecting a start date, please allow at least 4 weeks’ processing time.
• Students on other visas – you must pay all fees in full no later than 2 weeks before your course commencement date to confirm your place.

Apply for your student visa from the Australian Embassy or Consulate, submitting your CoE if you are applying for a Student Visa.

Notify us immediately of any changes to your proposed course start date by contacting [email protected].

Enrolment Agreement Files

• ESOS Student Fact Sheet
• International Students Fair Work Fact Sheet
• Lexis Noosa Student Handbook
• Lexis Maroochydore Student Handbook
• Lexis Brisbane Student Handbook
• Lexis Byron Bay Student Handbook
• Lexis Sydney Student Handbook
• Lexis Perth Student Handbook
• Lexis English Complaints and Appeals Policy
• Complaints and Appeals Process

Homestay, Carer & Airport Pick-up Services

• If you wish to use our Homestay service, you should apply at least 4 weeks before your intended arrival in Australia to allow us adequate time to find the most suitable accommodation for you.
• We are unable to guarantee an accommodation placement if arriving more than 5 days before course commencement. The minimum booking for Homestay accommodation is 1 week.
• If you require us to arrange or approve a carer for a student under 18 years of age, at least 4 weeks’ notice is required.
• Provide us with your flight details (flight number, date & time of arrival) 3 weeks before you arrive.
• We will aim to confirm your homestay details (and Airport Pick-Up if requested) 2 weeks prior to arrival.

Cancellation and Refund Policy

Lexis English – Brisbane; Byron Bay; Noosa/Sunshine Coast; Perth; Sydney are hereinafter referred to as the College.

1. Your course is defined in study periods of 25 weeks or less. Enrolments greater than this are divided into study periods of 25 weeks or less dependent on the total course duration. E.g. a General English student who enrols for 30 weeks would have 2 study periods, the first 15 weeks duration and the second 15 weeks duration.
2. Your course is defined as the full enrolment duration inclusive of any holiday breaks within this period. For student visa holders one CoE is issued per program of study for the duration of the enrolment. E.g. 12 weeks General English followed by 2 weeks holiday followed by 12 weeks General English is considered one course and one CoE is issued for the 26 week duration.
3. In the absence of any agreement to the contrary, your place in a course will not be confirmed until fees are received for the initial study period and our bank has confirmed your payment. Fees for any subsequent study periods must be received within 2 weeks prior to the commencement of the second study period.
4. Cancellations are not effective until they are received in writing addressed to [email protected].
5. In the case of cancellation the Admission Fee or its equivalence is non-refundable.
6. Course fees are non-transferrable.
7. If you are not granted a visa, all fees except the Admission Fee, or its equivalence, will be refunded within 4 weeks of Lexis English receiving written notification. If your visa is refused after commencement of your studies, all unused fees, less the admission fee or its equivalence, will be refunded in line with your final day of study.
8. If you cancel your course 28 days or more before your course commencement date, all fees received except the Admission Fee, or its equivalence, will be refunded. If you cancel your course less than 28 days before your course commencement date, a cancellation fee of 20% of paid tuition fees will also apply. All other fees except the Admission Fee, or its equivalence, will be refunded. No tuition fees will be refunded if you advise cancellation on or after your course commencement date.
9. If you defer the date of commencement of your course, then later cancel your course prior to the new commencement date, the cancellation policy will apply from the original course start date not the deferred start date. Deferrals can be processed for a maximum of 12 months after the original start date. Requests to defer beyond 1 year will be assessed on an individual basis and subject to the provision of supporting documentation.
10. The Accommodation Placement Fee and/or Airport Transfer Fee are not refundable if you advise us less than 2 weeks before your commencement date that you wish to cancel the service. You may also be liable for 2 weeks Accommodation fees if a replacement student cannot be found. No refund of the initial 4 weeks of Accommodation fees will be made if you leave your accommodation during that period. If you wish to leave your accommodation booking earlier than the original reservation, you are required to provide 2 weeks notice of your intention to depart early. If you cannot provide 2 weeks notice, 2 weeks fees will be retained in lieu of notice. Cancellation and refund policies that apply to other forms of accommodation will be notified at the time of booking.
11. Where we do not offer an advertised course, or withdraw the delivery of the course prior to its completion, you will be offered within 2 weeks a refund of the unused portion of course fees paid to date. Alternatively, you may be offered a suitable alternative course at no extra cost. You have the right to choose a refund or the offer of placement in another course. Acceptance of any offer must be confirmed in writing within 30 days of the offer being made.
12. Applications for refunds must be in writing and addressed to The Registrar – Lexis English.
13. Any refunds payable under this policy (with the exception of those payable under Clause 11) will be made within 4 weeks of receiving the written refund application.
14. Refunds will only be paid in the same currency in which fees were collected, and paid to the person who entered into the contract. We require written direction from the student to refund to another party.
15. Lexis English may make reasonable variations to the delivery of programs e.g. course times, timetables, classrooms and the delivery of online content. Students will be provided with reasonable advanced notice should this occur and will have the opportunity to access the internal complaints and appeals process should they feel disadvantaged by any such variation.
16. In all cases of suspension and/or expulsion due to non-compliance with the student Code of Conduct, no refund of monies paid to the College will be made unless required by law.
17. From the point a CoE is issued, there will be a 10% cancellation fee applied on tuition fees paid regardless of notice period.

These regulations may be waived only in exceptional circumstances by the Executive Management of the college at their absolute discretion.

Student Code of Conduct

Students will be subject to suspension and/or expulsion at the absolute discretion of the College (subject to natural justice, and except as otherwise implied by law) for persistent and/or serious infringement of the student code of conduct as follows:

• Not conforming with the reasonable directions of the College: misconduct, and posing or presenting an unacceptable medical, physical, or moral threat to the well-being of others
• Causing wilful damage to college and/or other students’ property
• Use or distribution of prohibited drugs
• Being convicted of any criminal offence whilst a student with the College
• Unacceptable social behaviour in any accommodation arranged by the College
• Being in contravention of the Australian Government Immigration/Migration Laws (visa requirements).

Deferment, Suspension or Cancellation of Study

Student Visa holders must be advised that the deferment, suspension or cancellation of study may affect their student visa.

1. Students may apply for a deferment of commencement of study due to compassionate or compelling circumstances.
2. The College may initiate a suspension of studies on the grounds of misbehaviour of a student in accordance with the College’s Student Code of Conduct.
3. The College may initiate cancellation of a student’s course:
   • On the grounds of misbehaviour, in accordance with the College’s Student Code of Conduct
   • Due to failure to pay course fees
   • Due to a student under 18 years of age failing to maintain approved welfare and accommodation arrangements

Students who are the subject of College-initiated suspensions or cancellations will have access to the College’s Complaints and Appeals process. Full details of the College policies and procedures for deferment, suspension and cancellation of studies is available at www.LexisEnglish.com.

Notes

Your agreement to be bound by the General Conditions of Enrolment and the Refund and Cancellation Policy and the Indemnity Declaration does not remove your right to take action under the College’s disputes resolution policy, or Australia’s consumer protection laws, or to pursue other legal remedies. If you have school-aged dependants who will accompany you to Australia, you will be required to pay full fees for their schooling, whether they enrol in a government or a non-government school.

In accordance with the Privacy Act 1988, the ESOS Act 2000, the ESOS Regulations 2001, and the National Code 2018:

• The personal information you provide to us or that is obtained about you prior to or during your period of enrolment with us will be regarded as confidential and will be used for the purpose of processing your enrolment and providing you with the services you request. However, in this process, it may be disclosed to relevant third parties including your family, homestay families, agents, further studies institutions, the Australian Government, the Administrator of the Tuition Protection Scheme (TPS), other statutory bodies and various employees of the College as required.
• We are obliged to advise the DHA of certain changes to a student’s enrolment and any breach of Student Visa conditions.
• Student Visa students under 18 years of age not accompanied by their parents or living with close family members whilst in Australia must have their proposed accommodation and carer arrangements approved by the College prior to their enrolment being accepted. We can make suitable carer arrangements if required.
• Student Visa students must study in a CRICOS registered full-time course.
• Student Visa students may do part-time work or work experience of up to 48 hours per fortnight while their course is in session (unlimited hours during scheduled course breaks), and only in addition to full-time study.

Indemnity Declaration

Lexis English – Noosa; Sunshine Coast; Brisbane; Byron Bay; Sydney Manly Beach; Perth; are herein after referred to as the College.

By signing this Declaration the student, or in the case of a student under the age of 18, the parent(s) and/or legal guardian(s) agree that the College, its officers, teachers, employees, representatives and agents shall not be held responsible and/or be under liability as far as permitted by the law of the Country of Australia and/or will not make any claim against them for the student’s death, bodily injury, disability, loss, damages and/or property damage which may be sustained by the student and/or which may be caused by the student in connection with or during the period of the student’s attendance at any premises owned/leased, operated or controlled by the College, the student attending activities and/or excursions and/or in any accommodation arranged for the student. Further, the student, or in the case of a student under the age of 18, the parent(s) and/or legal guardian(s), agrees to pay any direct and/or indirect costs incurred by the College in relation to these activities where a student attends and participates in activities and/or excursions (whether sporting, cultural, social, educational, recreational or otherwise) organised by or on behalf of or with the assistance of the College or of which we have knowledge.

Where a student who is under 18 years of age is accepted for enrolment as a student at the College, the parent(s) and/or legal guardian(s) further consent and agree that the College at its absolute discretion may, when it considers it desirable and/or essential, seek and provide medical and/or optical and/or dental treatment for the student. In such cases, such costs whether direct and/or indirect will be met by the parent(s) and/or legal guardian(s). If the College has been obliged to incur costs on behalf of the student in such circumstances the costs will be repaid to the College by the parent(s) and/or legal guardian(s) on demand.

By signing the declaration I hereby give consent for the staff at Lexis English to release my academic results and/or attendance to my parents, registered agent and/or further studies institutions, and personal details to government or statutory bodies, in accordance with the ESOS Act 2000 and the ESOS Regulations 2001. I give authority for Lexis English to use my photograph for the purpose of promoting the college. Such promotion may be under the name of Lexis English Centres or Lexis English Campuses. I authorise my photograph to be used in conjunction with a testimonial either provided by me or approved by me for this purpose.

The aforementioned shall also extend to executors, administrators and assigns of the signatory.

English Only Agreement

As a whole school we have decided to follow an English Only Policy. This means that every student and every staff member is in agreement.

As a school community, our goal is to support and encourage every student to reach their English goal. If we talk in another language it creates a negative English learning atmosphere and is disrespectful to other students.

If a student is heard speaking any language other than English in the school or during an official school excursion or activity, consequences may apply, these may include one or more of the following:

• Writing an essay for the Academic Manager
• Missing a class session
• Missing a school day for repeat offenders

No refund will be made for any classes missed as a result of the English Only Policy.

Attendance Policy

Attendance is very important at Lexis English. Our goal is to have students attending a minimum of 80% of tuition time, and Lexis English will monitor attendance records. Attendance is monitored as follows:

• Teachers mark the roll each session and attendance is calculated weekly
• If you are not in class, you will be marked absent
• If you are more than fifteen minutes late without a satisfactory reason, you will be asked to miss the session and will be marked absent
• If you are absent for three or more days due to sickness you will need to provide a doctor’s certificate

If your overall attendance for your current course falls below 85%:

• We will ask you to meet with the Campus Manager to explain your absences
• If your overall attendance cannot be maintained at 80% for the remainder of your course, you will be asked to show cause as to why your attendance has been unsatisfactory

Students whose attendance falls below 80% will not receive their graduation certificate.

Bank Details

CRICOS Codes

• Sunshine Coast English College Pty Ltd (T/A Lexis Noosa) · CRICOS Code 01632D
• Shane Global Village Brisbane Pty Ltd (T/A Lexis Brisbane) · CRICOS Code 02499G
• Byron ELA Pty Ltd (T/A Lexis Byron Bay) · CRICOS Code 03019J
• Lexis Sydney Education Pty Ltd (T/A Lexis Sydney) · CRICOS Code 02362B
• Sunset Coast International English School Pty Ltd (T/A Lexis Perth) · CRICOS Code 03274E
• Lexis Asia Pty Ltd (Lexis Training Centres) · CRICOS Code 03459G

Registered address for all entities: Level 22, 333 Ann Street, Brisbane, QLD 4000.