Barista + Customer Service Skills

Gain all the skills, techniques and knowledge to become a confident, work-ready Barista in Australia. Exclusive to Lexis Brisbane and Lexis Noosa campus.


Work Ready Barista Program


The Lexis Barista + Customer Service Skills course is exclusive to our Brisbane and Noosa Campus, provides high-quality Barista and Customer English training. Every student of the Lexis Barista course will receive at least eight hours of supervised work experience in our fully operational café, meaning that graduates are in high demand from local employers.

Just as importantly, we included two units of Nationally Recognised Training – SITXFSA005 (Use hygienic practices for food safety) and SITHFAB025 (Prepare and serve espresso coffee) – both critically important in finding work in the food service industry.

Students will leave with a Lexis English certificate highlighting their study of Customer Service English, as well as two units of competency of Nationally Recognised Training.


About The Barista Program


Course Contents:

1 week of Customer service English

1 week of Barista skills (inc. operational work experience)

  • Follow hygiene procedures and identify food hazards

  • Report any personal health issues

  • Prevent food contamination

  • Prevent cross-contamination by washing hands

  • Organise coffee workstation

  • Select and grind coffee beans

  • Advise customers and take espresso coffee orders

  • Extract and monitor quality of espresso

  • Undertake milk texturing process

  • Serve espresso coffee beverages

  • Clean espresso equipment

  • Prioritise customers

  • Communicate with customers

  • Explain price availability product benefits

  • Follow directions & carry out instructions

  • Recognise customer problems and resolve them

  • Record simple notes and basic information


*This course includes 2 units of competency:

  • SITXFSA005 Use hygienic practices for food safety

  • SITHFAB025 Prepare and serve espresso coffee


Work Ready Barista Program 2 Weeks

The two-week Lexis Barista + Customer Service Skills course includes classroom instruction in Customer Service English followed by a minimum of two weeks of training in and then operating Lexis’ in-house café, serving coffee and learning the ins-and-outs of all aspects of operating a small hospitality business.

This collaborative program between Lexis English and The Culinary Academy is designed to provide the language and work skills that are in high demand from Australian employers. It is ideally suited to students on either a Working Holiday or Student Visa who are looking to maximise their employment opportunities in Australia.

Features And Facilities

Features & Facilities:

  • Dedicated Brand new barista training room

  • La San Marco 2-group coffee machine

  • Segafredo coffee beans
  • Square POS payment system
  • Fully equipped operational café
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